On this page we have listed all important questions and their according answers regarding the new SMS service for your booking inquiries
- How does the SMS service work?
- How can I activate/deactivate the SMS service?
- How much does the SMS service cost?
- When do I receive an SMS notification?
- What is the contents of an SMS notification?
- Which countries are supported by the SMS service?
- Is there a warranty for the receipt of SMS notifications?
- What is the advantage of the SMS service?
By activating the SMS service for your property
listing you can have an SMS sent to your mobile phone for each inquiry which
is sent through the inquiry form. This way you are able to react immediately
on every new booking inquiry. The forwarding of the SMS notification to your
mobile phone is effected by an external SMS provider.
You can easily activate the SMS service yourself
online through the "contact details" tab
advertisers
area.
To get to this page please click on the red text link "Enter mobile phone number" on
the advertisers home page. Now, you have to enter your mobile phone number in
the according field in the paragraph "SMS alert service for booking inquiries",
check the little box labelled "Activate SMS service" with your mouse and click
the grey button "Save changes" at the bottom of the page. For each booking inquiry
sent from then on you will receive an SMS notification to your mobile phone.
To deactivate the SMS service again, delete the check in the little box labelled "Activate SMS service" by clicking on it with your mouse and then click on "Save changes".
To deactivate the SMS service again, delete the check in the little box labelled "Activate SMS service" by clicking on it with your mouse and then click on "Save changes".
At first, we offer the SMS service for free for
a certain trial period. During the trial period, we will identify our advertisers'
demand for the new service and assure ourselves of the reliability of this
method of notification and of the SMS provider. After the trial period, we
reserve the right to offer the SMS service as a chargeable extra service or
to withdraw it without further notice. We will inform you about our decision
beforehand.
If you have activated the SMS service for your
property listing, you receive an SMS for every booking inquiry which is sent
through the inquiry form. The SMS is sent to your mobile phone right after
your potential guest has submitted his inquiry.
The text of the SMS notification is limited to
160 characters. Therefore, the information of the inquiry can only be shown
in a restricted scope. An SMS contains the following information: Property
no.; name, phone no. and e-mail address of the potential guest; travel period,
no. of people in party. "FeWo-direkt" will be shown as the sender of the SMS
in your inbox.
Example of an SMS notification:
Inquiry for prop. no. 12345 from Tom Smith, phone 001 1111-23455, smith@fewo-direkt.de 5 Aug 2004 - 15 Aug 2004 for 3 pers. More details online
Example of an SMS notification:
Inquiry for prop. no. 12345 from Tom Smith, phone 001 1111-23455, smith@fewo-direkt.de 5 Aug 2004 - 15 Aug 2004 for 3 pers. More details online
The SMS service provider supports the mobile networks
in the following countries:
| Andorra Australia Austria Bahrain Belgium Bermuda Bulgaria Canada China Croatia Cyprus Czech Republic Denmark Egypt Estonia Faroe Islands Fiji Finland France |
Georgia Germany Ghana Gibraltar Greece Hong Kong Hungary Iceland India Indonesia Ireland Isle of Man Israel Italy Ivory Coast Kenya Kosovo Kuwait Latvia |
Lebanon Liechtenstein Luxembourg Macau Macedonia Malaysia Malta Mauritius Mexico Morocco Namibia New Zealand Netherlands Norway Oman Peru Philippines Poland Portugal |
Quatar Romania Russia Saudia Arabia Seychelles Singapore Slovak Republic Slovenia Spain South Africa Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Arab Emirates United Kingdom USA Yugoslavia |
We recommend you not to rely exclusively on the
SMS service to manage your booking inquiries but to check daily if you have
received new inquiries through the Property inquiry management in the advertisers
area. As the SMS notifications are sent by an external provider we cannot assume
liability for SMS notifications which you do not receive.
As the SMS notifications are sent to your mobile
phone directly on receipt of a new inquiry with a maximum delay of 10 minutes
you can immediately react on your inquiries and this way transform even more
inquiries of potential guests into fixed bookings.



